General Payment Terms

Last Updated: July 22, 2026

These General Payment Terms ("Payment Terms") govern payment-related matters for products, software, subscriptions, digital services, and other services provided through TOPDON websites, official online stores, customer account systems, and other online services that link to or reference these Payment Terms (collectively, the "Services").

These Payment Terms should be read together with the applicable TOPDON Terms of Use, Privacy Notice, refund policies, subscription terms, warranty policies, and other applicable terms governing your use of TOPDON Services.

By placing an order, completing a payment, purchasing a product or service, activating a subscription, or otherwise using TOPDON Services, you acknowledge that you have read, understood, and agreed to these Payment Terms.

1. Applicable TOPDON Entity

TOPDON provides products and services globally through affiliated companies established in different jurisdictions.

Depending on your location, the TOPDON website or online store you access, the products or services purchased, and the applicable transaction relationship, payment transactions may be processed by the relevant TOPDON entity responsible for providing the applicable products or services.

The applicable TOPDON entity may be identified through:

the website or online store used for the transaction;
order confirmation;
invoice or receipt;
subscription confirmation;
warranty documentation; or
other transaction-related communications.

References to "TOPDON", "we", "us", or "our" in these Payment Terms refer to the applicable TOPDON entity responsible for the relevant transaction unless otherwise stated.

2. Accepted Payment Methods

TOPDON accepts various payment methods depending on the applicable region, sales channel, product type, and available payment services.

Available payment methods may include:

credit cards;
debit cards;
electronic payment services;
digital payment platforms;
bank payment methods; and
other payment methods made available through TOPDON Services.

The availability of specific payment methods may vary depending on:

your location;
applicable TOPDON entity;
payment service provider;
transaction amount;
product category; and
applicable laws or regulations.

TOPDON reserves the right to modify, add, or discontinue available payment methods where reasonably necessary.

3. Payment Processing

Payments made through TOPDON Services may be processed by TOPDON or authorized third-party payment service providers.

By submitting payment information, you authorize TOPDON and applicable payment providers to:

process your payment;
verify transaction information;
complete purchases;
process refunds;
prevent fraud;
resolve payment disputes; and
comply with applicable legal or regulatory requirements.

TOPDON does not request or require you to provide full payment card numbers, security codes, or other sensitive payment credentials through email, customer service communications, or other unsecured channels.

4. Pricing and Currency

Product and service prices displayed through TOPDON Services may vary depending on:

your location;
applicable TOPDON entity;
sales channel;
currency;
taxes;
promotional activities;
market conditions; and
applicable regulations.

Prices may be displayed in different currencies depending on the website, store, or payment method used.

The final amount charged will be the amount confirmed before completion of your purchase.

TOPDON reserves the right to correct pricing errors, inaccurate product information, or system display errors where permitted by applicable law.

5. Taxes, Duties, and Government Charges

Depending on your location and the applicable transaction, your purchase may be subject to:

sales tax;
value-added tax (VAT);
goods and services tax (GST);
customs duties;
import fees;
withholding taxes; or
other governmental charges.

Unless otherwise stated during checkout or required by applicable law, you are responsible for any taxes, duties, or fees imposed by your jurisdiction.

TOPDON may collect and remit applicable taxes where required by law.

6. Order Submission and Payment Authorization

Submitting an order does not automatically constitute acceptance of your order.

An order becomes accepted when:

payment has been successfully processed;
TOPDON or the applicable sales entity confirms acceptance of the order; or
the product or service has been provided,

whichever occurs first.

By completing a purchase, you authorize TOPDON to charge the payment method provided for the applicable amount.

TOPDON may refuse, delay, or cancel an order where reasonably necessary, including circumstances involving:

payment failure;
suspected fraud;
unauthorized transactions;
inaccurate pricing information;
product availability issues;
regulatory restrictions; or
violation of applicable terms.

If an order is cancelled after payment has been received, TOPDON will process refunds according to applicable refund policies and laws.

7. Payment Verification and Fraud Prevention

To protect users and TOPDON against unauthorized transactions, TOPDON may conduct reasonable payment verification procedures.

Such verification may include:

confirming payment information;
reviewing transaction details;
verifying account ownership;
requesting additional information where necessary; or
using fraud prevention tools provided by third-party payment providers.

If required verification cannot be completed, TOPDON may delay processing, restrict, or cancel the transaction.

8. Failed Payments and Payment Issues

If a payment cannot be completed due to:

insufficient funds;
expired payment methods;
incorrect payment information;
payment provider restrictions;
technical failures; or
other payment-related issues,

TOPDON may delay processing or cancel the related order or service request.

You are responsible for ensuring that your payment information is accurate and valid.

For subscription services, failure of payment may result in suspension, limitation, or termination of access according to applicable subscription terms.

9. Chargebacks and Payment Disputes

If you believe there is an issue with a payment transaction, you should first contact TOPDON to seek assistance and resolution.

Initiating a chargeback or payment dispute without first attempting reasonable resolution may delay investigation and resolution of the matter.

TOPDON reserves the right to provide relevant transaction records and supporting information to payment providers, financial institutions, or dispute resolution organizations where necessary to respond to payment disputes.

Unauthorized or improper chargebacks may affect:

order processing;
account status;
subscription access;
warranty services; or
future transactions,

to the extent permitted by applicable law.

10. Temporary Payment Authorization Holds

Certain payment methods may involve temporary authorization holds before final payment processing.

Such authorization holds may be placed by your payment provider or financial institution to verify available funds.

The timing of authorization release is controlled by the relevant payment provider or financial institution.

TOPDON does not control the processing time of authorization holds.

11. Refunds and Payment Reversals

Refunds, cancellations, and payment reversals are handled according to:

applicable refund policies;
subscription terms;
warranty policies;
applicable consumer protection laws; and
the policies of the relevant TOPDON entity.

Refunds may be issued through the original payment method where possible.

Processing times may vary depending on:

payment method;
financial institution;
payment provider; and
applicable regional requirements.

Certain products or services, including digital services, software subscriptions, activated licenses, or services already provided, may have specific refund restrictions unless otherwise required by applicable law.

12. Subscription and Recurring Payments

Certain TOPDON products or services may require subscription payments, including:

diagnostic software subscriptions;
digital services;
cloud-based services;
software licenses; and
other subscription-based functions.

Subscription terms may include:

subscription duration;
renewal periods;
payment amounts;
renewal methods;
cancellation procedures; and
refund rules.

Where permitted by applicable law, subscriptions may automatically renew if automatic renewal terms have been properly disclosed.

You may manage or cancel subscriptions according to the applicable subscription management process.

Cancellation of a subscription does not automatically entitle you to refunds for previously completed subscription periods unless required by applicable law or applicable refund terms.

13. Digital Services Payments

Payments for digital services, software licenses, subscriptions, or other electronic services may become due immediately after purchase, activation, or availability of the service.

Due to the nature of digital services, access rights may begin immediately after successful payment and activation.

Refund eligibility for digital services may be subject to:

applicable refund policies;
subscription terms;
digital service requirements; and
mandatory consumer protection laws.

14. Promotional Pricing and Discounts

TOPDON may offer:

promotional pricing;
discounts;
coupons;
bundles;
limited-time offers; or
other promotional activities.

Promotional offers may:

have specific eligibility requirements;
have limited availability or duration;
be subject to additional terms;
not be combined with other offers unless stated otherwise.

TOPDON reserves the right to correct pricing errors or discontinue promotional activities where permitted by applicable law.

15. Third-Party Payment Services

TOPDON may use third-party payment providers to process transactions.

These providers may process payment-related information according to their own terms and privacy policies.

TOPDON is not responsible for:

payment provider availability;
payment provider processing delays;
financial institution policies; or
third-party payment service failures.

You should review the applicable terms provided by third-party payment providers before completing transactions.

16. Compliance With Applicable Laws

These Payment Terms are intended to provide a global payment framework while allowing each TOPDON entity to comply with applicable local laws.

Nothing in these Payment Terms limits mandatory consumer rights relating to:

payment transparency;
refunds;
cancellation rights;
unfair commercial practices;
digital service protections; or
other rights granted under applicable laws.

Where local laws provide additional consumer protections, those requirements will apply.

17. Changes to These Payment Terms

TOPDON may update these Payment Terms from time to time to reflect changes in:

payment methods;
business operations;
products and services;
technology;
legal requirements; or
regulatory obligations.

When updates are made, TOPDON will revise the "Last Updated" date displayed at the beginning of these Payment Terms.

Material changes may be communicated through reasonable methods, including:

website notices;
account notifications;
email communications; or
other appropriate methods.

18. Contact Us

If you have questions, requests, or concerns regarding these Payment Terms or payment-related matters, please contact the applicable TOPDON entity responsible for your region or service.

TOPDON TECHNOLOGY Co., Ltd.
Address:
20th and 25th Floors, Qianhai Shimao Tower, No. 3040, Xinghai Avenue, Nanshan Street, Qianhai Shenzhen-Hong Kong Cooperation Zone, Shenzhen, Guangdong, P.R. China

Email:
support@topdon.com

HK Topdon Technology Co., LIMITED
Address:
ROOM 2512, WELL FUNG INDUSTRIAL CENTER, NO.68 TA CHUEN PING STREET, KWAI CHUNG, NT, HONG KONG