The purchase of a TOPDON diagnostic tool includes standard diagnostic functions for supported vehicles. Secure Gateway access is a separate OEM-authorized service that requires real-time authentication with manufacturer servers and official authorization tokens. Since the associated fees are determined by the vehicle manufacturers and only apply to users who need this capability, SGW access is offered as an optional paid service rather than being included with every device.

No. To ensure vehicle cybersecurity, authentication is required every time a diagnostic session is initiated. Once the session ends or the tool is disconnected, the gateway will automatically re-lock.

All Secure Gateway subscription and authorization fees are ultimately paid to the vehicle manufacturers (OEM). TOPDON only facilitates the payment and authorization process where applicable and does not retain these fees.

No. A Secure Gateway is a physical hardware module integrated into the vehicle's electronic architecture. It cannot be added to older vehicles via software updates.

No. Unlocking the gateway requires a live digital communicating with the vehicle manufacturer's secure verification servers. A stable Wi-Fi or internet connection is mandatory to complete the process.

No. Accessing official OEM servers requires an active software subscription. If your device's subscription expires, server communication functions will be restricted, and you will need to renew your subscription to resume SGW unlocking.