TERMS OF USE

Last Updated: July 22, 2026

Welcome to TOPDON.

These Terms of Use ("Terms") govern your access to and use of the websites, online stores, customer accounts, software, mobile web applications, support platforms, community services, subscription services, remote services, and other online services operated by TOPDON that link or refer to these Terms (collectively, the "Services").

Please read these Terms carefully before using the Services.

By accessing or using any TOPDON Services, creating an account, purchasing products or services, registering a product, or otherwise interacting with the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.

These Terms form a legally binding agreement between you and the applicable TOPDON entity providing the relevant products or services in your jurisdiction.

1. About TOPDON

1.1 TOPDON Group

TOPDON is a global technology brand providing automotive diagnostic equipment, intelligent repair solutions, battery technology products, software platforms, subscription services, technical support, and related digital services.

TOPDON conducts business through a group of affiliated companies established in different countries and regions (collectively referred to as the "TOPDON Group"). Each regional entity is responsible for conducting business within its designated jurisdiction in accordance with applicable local laws and regulations.

TOPDON operates globally through affiliated companies established in different jurisdictions (collectively, the "TOPDON Group").

The TOPDON Group includes the following regional entities:

Headquarters - Mainland China

TOPDON TECHNOLOGY Co., Ltd.
20th and 25th Floors, Qianhai Shimao Tower, No. 3040, Xinghai Avenue, Nanshan Street, Qianhai Shenzhen-Hong Kong Cooperation Zone, Shenzhen, Guangdong, P.R. China

Hong Kong

HK Topdon Technology Co., LIMITED
ROOM 2512, WELL FUNG INDUSTRIAL CENTER, NO.68 TA CHUEN PING STREET, KWAI CHUNG, NT, HONG KONG

United States

TOPDON TECHNOLOGY USA INC.
114 Clinton Road, Fairfield, New Jersey 07004, United States

Europe

TOPDON EUROPE S.L.
Planta 2ª puerta 1ª de la Escalera B, C/ de Sant Elies, 29, 35, 08006 Barcelona, Spain

Australia

TOPDON AUSTRALIA PTY LTD
198 Newnham Road, Mount Gravatt East, Queensland, 4122, Australia

References in these Terms to "TOPDON", "we", "our", or "us" refer to the applicable TOPDON entity providing the relevant Services unless the context indicates otherwise.

1.2 Regional Operating Model

TOPDON provides products and services through independently operated regional companies.

Each regional TOPDON entity independently conducts business within its respective jurisdiction and business scope, including where applicable:sales and distribution:

• customer support;
• warranty services;
• after-sales services;
• subscription management;
• regulatory compliance;
• consumer protection obligations; and
• local business operations.

This regional operating model enables TOPDON to provide localized services while complying with applicable laws and regulatory requirements in each jurisdiction.

Each TOPDON entity operates independently within its respective jurisdiction. Unless expressly stated otherwise, one TOPDON entity does not assume contractual responsibility or legal liability for products or services provided by another regional TOPDON entity.

1.3 Applicable TOPDON Entity

Different services provided through TOPDON platforms may involve different TOPDON entities depending on the nature of the service, including product sales, software services, subscriptions, technical support, warranty services, and other related activities.

• your country or region;
• the TOPDON website or online store you access;
• the products or services you purchase or use;
• the entity identified in your order confirmation, invoice, subscription confirmation, warranty documentation, or other transaction records; and
• applicable legal requirements.

Your contractual relationship is established with the applicable TOPDON entity responsible for the relevant products or services.

Where required by applicable law, the relevant TOPDON entity will be responsible for fulfilling obligations relating to sales, customer support, warranty services, consumer rights, and other applicable legal responsibilities.

2. Scope of Services

These Terms apply to all TOPDON online services that reference or link to these Terms, including but not limited to:

• TOPDON global and regional websites;
• official online stores;
• customer account systems;
• product registration services;
• product authenticity verification services;
• warranty registration and warranty service platforms;
• software purchase and activation services;
• firmware updates;
• diagnostic software and databases;
• technical support platforms;
• repair request systems;
• remote technical support services;
• community platforms;
• user participation programs;
• product review programs;
• promotional activities; and
• other online services provided by TOPDON.

Certain products, services, promotions, subscriptions, or transactions may be subject to additional terms, including purchase terms, subscription terms, warranty policies, refund policies, or promotional rules.

Where additional terms apply, those terms form part of the agreement between you and TOPDON. If there is any conflict between these Terms and additional terms relating to a specific product or service, the additional terms will prevail with respect to that specific product or service.

3. Acceptance of These Terms

By accessing or using the Services, you acknowledge that you have read, understood, and agree to these Terms.

You represent and warrant that:

• you have the legal capacity to enter into a binding agreement;
• you will provide accurate, complete, and up-to-date information when required;
• you will use the Services in compliance with these Terms and applicable laws;
• you will not use the Services for unlawful, fraudulent, abusive, or unauthorized purposes; and
• if you access or use the Services on behalf of a company, organization, or other legal entity, you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not access or use the Services.

TOPDON reserves the right to restrict, suspend, or terminate access to the Services where we reasonably believe that your use violates these Terms, applicable laws, third-party rights, or the security and integrity of our Services.

4. User Accounts

4.1 Account Creation

Certain TOPDON Services may require you to create an account before accessing specific features, including but not limited to:

• purchasing products or services;
• managing orders;
• registering products;
• accessing software services;
• managing subscriptions;
• submitting support requests; and
• participating in community or promotional programs.

When creating an account, you agree to provide accurate, complete, and current information and to update such information when necessary to ensure that it remains accurate.

You are responsible for ensuring that your account information is accurate and that your account is used in accordance with these Terms.

4.2 Account Security

You are responsible for maintaining the confidentiality and security of your account credentials, including your username, password, authentication information, and any other account security information.

You agree to:

• create a strong and secure password;
• avoid sharing your account credentials with others;
• promptly notify TOPDON if you suspect unauthorized access to your account;
• take reasonable measures to protect your account and connected devices; and
• remain responsible for activities conducted through your account unless caused by TOPDON's fault or unauthorized access that was not attributable to your actions or negligence.

TOPDON will never request your password through unsolicited communications. You should not provide your account credentials through unofficial channels.

4.3 Account Use Restrictions

Your account is intended for your personal use or the authorized use of the organization you represent.

You must not:

• create an account using false identity information;
• impersonate another person or entity;
• create multiple accounts for fraudulent purposes;
• allow unauthorized persons to access or use your account;
• sell, transfer, or otherwise provide your account to another person without TOPDON's authorization;
• use another person's account without permission; or
• use accounts or Services to circumvent restrictions, security measures, or applicable policies.

TOPDON reserves the right to suspend or terminate accounts that violate these Terms or applicable laws.

4.4 Account Termination

You may request closure of your account through available account settings or by contacting the applicable TOPDON customer support channel.

Upon account closure:

• certain Services may no longer be available;
• subscription services may be terminated according to applicable subscription terms;
• outstanding obligations may continue to apply; and
• TOPDON may retain certain information where required for legal, regulatory, accounting, security, fraud prevention, dispute resolution, or other legitimate purposes.

Information handling after account closure is governed by the applicable TOPDON Privacy Notice.

5. Purchases and Orders

5.1 Product and Service Availability

TOPDON provides products and services through regional operating entities and authorized sales channels.

Product availability, pricing, payment methods, shipping options, taxes, delivery times, and after-sales services may vary depending on:

• your location;
• the applicable TOPDON entity;
• the sales channel used;
• product availability;
• applicable laws and regulations; and
• local market conditions.

TOPDON reserves the right to modify product information, specifications, availability, and pricing at any time before an order is accepted, subject to applicable laws.

5.2 Order Placement and Acceptance

Submitting an order does not automatically constitute acceptance of your order.

An order becomes accepted when:

• payment has been successfully processed;
• TOPDON or the applicable sales entity confirms acceptance of the order; or
• the product or service has been provided, whichever occurs first.

TOPDON may refuse or cancel orders in reasonable circumstances, including:

• inaccurate product or pricing information;
• suspected fraud or unauthorized transactions;
• product availability issues;
• payment failures;
• violation of applicable terms or policies; or
• legal or regulatory restrictions.

If an order is cancelled after payment has been received, TOPDON will process refunds in accordance with applicable refund policies and laws.

5.3 Payment

Payment methods and payment processing procedures may vary depending on the applicable TOPDON entity and sales channel.

Payments may be processed through third-party payment service providers.

By completing a purchase, you authorize TOPDON and applicable payment providers to process your payment information for purposes including:

• transaction completion;
• payment verification;
• fraud prevention;
• refunds;
• accounting; and
• dispute resolution.

You agree to provide accurate billing and payment information.

TOPDON does not request or require you to provide full payment card numbers, security codes, or other sensitive payment credentials through unsecured communication channels.

5.4 Taxes, Duties, and Fees

Depending on your location and the applicable sales entity, your purchase may be subject to:

• sales tax;
• value-added tax (VAT);
• customs duties;
• import fees;
• local charges; or
• other applicable taxes or governmental fees.

Unless otherwise stated, you are responsible for any taxes, duties, or fees required by your jurisdiction.

5.5 Shipping and Delivery

Shipping methods, delivery times, and available regions vary depending on the applicable TOPDON entity, warehouse location, logistics provider, and destination country.

TOPDON will make reasonable efforts to deliver products within the estimated timeframe provided at the time of purchase.

However, delivery dates are estimates only and may be affected by factors beyond TOPDON's reasonable control, including:

• customs clearance;
• carrier delays;
• weather conditions;
• public holidays;
• regulatory restrictions; or
• other external events.

Risk of loss or damage transfers according to applicable law and the applicable purchase terms of the relevant TOPDON entity.

6. Software, Digital Services, and Subscriptions

6.1 Software Services

TOPDON provides various software-related services, including but not limited to:

• diagnostic software;
• firmware updates;
• software licenses;
• technical databases;
• vehicle coverage information;
• digital tools;
• cloud-based services; and
• subscription-based functions.

Access to certain software services may require:

• account registration;
• product registration;
• device verification;
• subscription purchase;
• license activation; or
• compatible hardware.

6.2 Software License

Unless otherwise stated, software and digital services provided by TOPDON are licensed, not sold.

Subject to your compliance with these Terms and any applicable subscription or license terms, TOPDON grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the software services for their intended purposes.

You must not:

• copy, modify, reverse engineer, decompile, or attempt to extract source code from software;
• bypass technical protection measures;
• use software for unauthorized commercial purposes;
• redistribute or resell software services without authorization;
• interfere with software operation or security; or
• use software in violation of applicable laws.

6.3 Subscription Services

Certain TOPDON software features or digital services may require a subscription.

Subscription terms may include:

• subscription period;
• renewal terms;
• payment requirements;
• applicable fees;
• cancellation conditions; and
• refund rules.

Subscription services may automatically renew where permitted by applicable law and where renewal terms have been properly disclosed.

You may manage or cancel subscriptions according to the applicable subscription management process.

6.4 Software Updates and Changes

TOPDON may provide updates, improvements, security patches, bug fixes, feature enhancements, or modifications to software and digital services.

TOPDON may update, modify, suspend, or discontinue certain software features where reasonably necessary, including for:

• security improvements;
• technical upgrades;
• legal compliance;
• business adjustments; or
• product lifecycle management.

Where required by applicable law, TOPDON will provide appropriate notice regarding material changes.

7. Product Registration and Warranty Services

7.1 Product Registration

TOPDON may provide product registration services to support:

• warranty management;
• product verification;
• customer support;
• software entitlement management;
• service notifications; and
• product experience improvement.

Product registration may require information such as:

• product model;
• serial number;
• purchase information;
• user account information; and
• other information necessary to provide registration services.

7.2 Warranty Services

Warranty coverage, warranty periods, exclusions, and service procedures vary depending on:

• product type;
• country or region;
• applicable TOPDON entity;
• purchase channel; and
• applicable warranty policy.

Warranty services are provided according to the applicable warranty terms issued by the responsible TOPDON entity.

Nothing in these Terms limits mandatory consumer warranty rights that cannot be excluded under applicable law.

7.3 Product Verification and Authenticity Services

TOPDON may provide product verification services to help users confirm product authenticity, ownership, warranty status, or service eligibility.

TOPDON does not guarantee that every third-party product, resale product, or product obtained through unauthorized channels can be verified or supported.

Users should purchase products through authorized TOPDON channels whenever possible.

8. Customer Support and Technical Services

TOPDON provides customer support and technical services through regional support teams and authorized service channels.

Support services may include:

• product consultation;
• troubleshooting;
• repair requests;
• warranty assistance;
• software support;
• technical guidance;
• remote assistance; and
• other customer service activities.

To provide support services, TOPDON may request information reasonably necessary to identify products, diagnose issues, verify ownership, and resolve service requests.

Such information may include:

• account information;
• order information;
• product serial numbers;
• device information;
• software version;
• diagnostic information;
• vehicle-related information where relevant; and
• communication records.

TOPDON will process such information in accordance with the applicable TOPDON Privacy Notice.

9. Community and User Participation Services

9.1 Community Features

TOPDON may provide community-related services and user participation features, including but not limited to:

• user forums;
• product discussions;
• technical exchanges;
• product reviews;
• customer stories;
• promotional activities;
• user feedback programs;
• testing programs; and
• other community features operated or supported by TOPDON.

These features are intended to provide users with opportunities to communicate, share experiences, provide feedback, and interact with TOPDON and other users.

By accessing or participating in community features, you agree to comply with these Terms and any additional community guidelines, participation rules, or program-specific requirements published by TOPDON.

9.2 User Responsibilities in Community Activities

When participating in TOPDON community features, you are responsible for your actions, communications, and submitted content.

You agree that you will:

• provide truthful and accurate information;
• respect other users and their rights;
• communicate in a professional and appropriate manner;
• avoid publishing content that violates applicable laws or third-party rights;
• avoid misleading statements regarding TOPDON products or services; and
• comply with any applicable community rules.

TOPDON does not endorse, verify, or guarantee the accuracy of all information posted by users.

Opinions, recommendations, technical discussions, or other content provided by users represent the views of the relevant users and not necessarily the views of TOPDON.

9.3 Community Moderation

TOPDON may, but is not obligated to, review, moderate, restrict, remove, or refuse to publish user content or participation activities.

TOPDON may take action where content or conduct:

• violates these Terms;
• violates community guidelines;
• infringes intellectual property rights;
• contains illegal, harmful, fraudulent, or misleading information;
• threatens the security or operation of the Services;
• harms other users; or
• creates legal or reputational risks for TOPDON.

TOPDON's failure to remove any content does not constitute approval, endorsement, or acceptance of such content.

10. User Generated Content

10.1 Submission of User Content

Certain TOPDON Services may allow you to submit, upload, publish, or provide content, including:

• product reviews;
• comments;
• photographs;
• videos;
• technical information;
• diagnostic experiences;
• suggestions;
• feedback;
• customer stories; and
• other materials ("User Content").

You retain ownership of your User Content.

However, by submitting User Content through TOPDON Services, you grant TOPDON a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and otherwise use such User Content for purposes including:

• operating and improving TOPDON Services;
• providing customer support;
• improving products and services;
• promoting TOPDON products and brand;
• displaying user reviews or customer stories;
• conducting marketing activities; and
• developing related services.

This license continues for as long as necessary to fulfill the purposes described above or as otherwise permitted by applicable law.

10.2 User Content Requirements

You represent and warrant that:

• you own or have obtained all necessary rights to submit the User Content;
• the User Content does not infringe any third-party rights;
• the User Content does not contain unlawful, fraudulent, defamatory, or misleading information;
• the User Content does not contain confidential information belonging to another person or organization; and
• the User Content complies with applicable laws and these Terms.

You must not upload or submit content containing:

• personal information of another person without proper authorization;
• confidential business information;
• malware, harmful code, or security threats;
• content that violates intellectual property rights;
• offensive, discriminatory, abusive, or unlawful material; or
• content unrelated to the relevant TOPDON service or community activity.

10.3 Feedback and Suggestions

If you provide suggestions, ideas, comments, or feedback regarding TOPDON products, technologies, or services, you acknowledge that TOPDON may use such feedback without restriction, compensation, or obligation to you.

Feedback helps TOPDON improve products, services, and user experiences.

You agree that feedback provided voluntarily does not create any confidentiality obligation unless separately agreed in writing.

11. Intellectual Property Rights

11.1 Ownership of TOPDON Content

All content, materials, and intellectual property made available through TOPDON Services, including but not limited to:

• trademarks;
• logos;
• product names;
• software;
• firmware;
• applications;
• databases;
• technical information;
• documentation;
• images;
• videos;
• graphics;
• website design;
• text;
• and other materials,

are owned by TOPDON, its affiliates, licensors, or relevant rights holders and are protected by applicable intellectual property laws.

Except as expressly permitted by TOPDON or applicable law, no rights, title, or interest in such intellectual property are transferred to you.

11.2 TOPDON Trademarks

TOPDON and related trademarks, service marks, logos, product names, and brand identifiers are valuable intellectual property assets of TOPDON and its affiliates.

You must not:

• use TOPDON trademarks without authorization;
• modify TOPDON branding;
• create confusingly similar trademarks;
• imply endorsement or affiliation without permission; or
• use TOPDON trademarks for unauthorized commercial purposes.

11.3 Limited Use Rights

Subject to your compliance with these Terms, TOPDON grants you a limited, personal, non-exclusive, non-transferable right to access and use TOPDON Services for their intended purposes.

You may not:

• reproduce substantial portions of TOPDON materials;
• commercially exploit TOPDON content;
• reverse engineer or attempt to derive source code from software;
• remove copyright, trademark, or ownership notices;
• create derivative works based on TOPDON materials without authorization; or
• use TOPDON materials outside the scope permitted by these Terms.

11.4 Third-Party Intellectual Property

TOPDON Services may include content, software components, technologies, or materials provided by third parties.

Such materials may be subject to separate licenses, terms, or intellectual property rights.

Nothing in these Terms grants you rights to third-party intellectual property beyond the rights expressly provided by the applicable third-party license or agreement.

12. Acceptable Use

12.1 Permitted Use

You may use TOPDON Services only for lawful purposes and in accordance with these Terms.

You agree to use the Services responsibly and in a manner that does not harm TOPDON, other users, third parties, or the operation and security of the Services.

12.2 Prohibited Activities

You must not:

• access the Services through unauthorized methods;
• interfere with the security, availability, or performance of the Services;
• attempt to gain unauthorized access to systems, accounts, networks, or data;
• introduce viruses, malware, or harmful code;
• conduct unauthorized testing, scanning, or vulnerability assessments;
• scrape, crawl, extract, or collect information from the Services through automated methods without authorization;
• copy, reproduce, resell, or redistribute Services without permission;
• misuse diagnostic data, software, or technical information;
• circumvent licensing, subscription, activation, or access-control mechanisms;
• use TOPDON Services for illegal activities;
• impersonate TOPDON, its employees, partners, or other users; or
• encourage or assist others in violating these Terms.

12.3 Security Protection

TOPDON may implement technical measures to protect the security, availability, and integrity of its Services.

You must not attempt to bypass, disable, interfere with, or defeat any security measures, access restrictions, or authentication mechanisms implemented by TOPDON.

Any suspected security vulnerabilities or issues should be reported through appropriate TOPDON support channels rather than exploited or disclosed in a manner that may harm the Services or users.

13. Third-Party Services

13.1 Third-Party Platforms and Services

TOPDON Services may integrate with or provide links to third-party websites, platforms, applications, payment providers, logistics providers, software services, communication tools, or other third-party services.

These third-party services may include, but are not limited to:

• payment processing services;
• online marketplace platforms;
• logistics and delivery providers;
• analytics services;
• customer communication platforms;
• cloud service providers;
• social media platforms;
• software providers; and
• other technology service providers.

Third-party services are operated independently from TOPDON and may be subject to separate terms of use, privacy policies, and other applicable agreements.

13.2 Third-Party Terms

Your use of third-party services may be subject to the terms and conditions established by the relevant third party.

You are responsible for reviewing and complying with applicable third-party terms before using such services.

TOPDON does not control and is not responsible for:

• the availability of third-party services;
• the accuracy of third-party content;
• third-party products or services;
• third-party security practices;
• third-party data processing practices; or
• any losses or damages arising from your use of third-party services.

13.3 Third-Party Links

TOPDON Services may contain links to external websites or resources operated by third parties.

These links are provided for convenience only and do not constitute endorsement, sponsorship, or approval by TOPDON.

TOPDON recommends that you review the applicable terms and privacy policies of third-party websites before providing information or using their services.

14. Disclaimer of Warranties

14.1 General Disclaimer

To the maximum extent permitted by applicable law, TOPDON Services are provided on an "as available" and "as is" basis.

TOPDON does not guarantee that:

• the Services will always be uninterrupted, secure, or error-free;
• all information provided through the Services will always be complete, accurate, or current;
• software, firmware, databases, or digital services will be free from defects;
• the Services will meet every user's specific requirements; or
• all technical issues will be resolved immediately.

Certain jurisdictions may provide mandatory consumer rights that cannot be excluded or limited. Nothing in these Terms is intended to restrict such rights.

14.2 Product and Diagnostic Information Disclaimer

TOPDON provides automotive diagnostic products, software, databases, and technical information to assist users in vehicle maintenance, inspection, troubleshooting, and repair activities.

However, diagnostic results, technical information, repair suggestions, software recommendations, and related outputs may depend on various factors, including:

• vehicle condition;
• vehicle manufacturer information;
• software coverage;
• user operation;
• environmental conditions;
• third-party data sources; and
• technical limitations.

TOPDON does not guarantee that diagnostic information or software outputs will identify every vehicle issue or provide a complete solution for every repair situation.

Users remain responsible for exercising professional judgment, following appropriate repair procedures, and confirming information before performing vehicle repairs or modifications.

14.3 Safety Disclaimer

Certain TOPDON products are designed to assist with automotive inspection, diagnosis, charging, testing, or repair activities.

Users must:

• follow product manuals and safety instructions;
• use products only for their intended purposes;
• comply with applicable safety requirements;
• use appropriate protective equipment where necessary; and
• ensure that repairs and maintenance are performed by qualified individuals where required.

TOPDON is not responsible for damage, injury, or loss caused by improper use, misuse, unauthorized modification, or failure to follow safety instructions.

14.4 Software and AI-Related Services

Certain TOPDON Services may include software-based functions, automated analysis, artificial intelligence features, or other digital technologies.

Such services may provide recommendations, information, analysis, or assistance based on available data.

You acknowledge that:

• automated outputs may not always be accurate or complete;
• software or AI-generated information should not replace professional judgment;
• users remain responsible for decisions and actions taken based on such outputs; and
• TOPDON may improve, modify, or update such services over time.

Where AI or automated services are provided, additional terms may apply.

15. Limitation of Liability

15.1 General Limitation

To the maximum extent permitted by applicable law, TOPDON and its affiliates, directors, officers, employees, agents, partners, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to:

• your use or inability to use the Services;
• products or services purchased through TOPDON;
• software, digital services, or subscriptions;
• vehicle diagnosis, repair, or maintenance activities;
• third-party services;
• unauthorized access or security incidents; or
• any other matter relating to these Terms.

15.2 Limitation of Liability Amount

To the maximum extent permitted by applicable law, TOPDON's total liability arising out of or relating to these Terms or the Services shall not exceed:

• the amount you paid for the specific product or service giving rise to the claim; or
• the maximum amount permitted under applicable mandatory law,

whichever applies.

15.3 Exceptions

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

This includes, where applicable:

• liability for death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• intentional misconduct; or
• mandatory consumer protection rights.

16. Indemnification

16.1 User Responsibility

You agree to use TOPDON Services responsibly and in compliance with these Terms and applicable laws.

You are responsible for your:

• account activities;
• User Content;
• use of products and services;
• violation of these Terms; and
• violation of third-party rights.

16.2 Indemnification Obligation

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless TOPDON, its affiliates, officers, employees, agents, and partners from claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• your violation of these Terms;
• your misuse of the Services;
• your User Content;
• your infringement of third-party rights;
• your violation of applicable laws; or
• your unauthorized use of TOPDON products or services.

17. Suspension and Termination

17.1 Suspension Rights

TOPDON may suspend, restrict, or terminate your access to all or part of the Services where reasonably necessary, including if:

• you violate these Terms;
• you engage in fraudulent, abusive, or illegal activities;
• your actions threaten the security or operation of the Services;
• your use creates legal or regulatory risks;
• payment obligations are not fulfilled; or
• suspension is required to comply with applicable law.

17.2 Effect of Termination

Upon termination or suspension:

• your right to access certain Services may immediately cease;
• outstanding payment obligations remain due;
• licenses granted under these Terms may terminate where applicable;
• provisions that by their nature should survive termination will remain effective.

These include provisions relating to:

• intellectual property;
• disclaimers;
• limitation of liability;
• indemnification;
• dispute resolution; and
• other obligations intended to survive termination.

18. Governing Law and Dispute Resolution

18.1 Applicable Law

These Terms are intended to provide a global framework for the use of TOPDON Services while allowing each regional TOPDON entity to comply with the laws applicable in its jurisdiction.

Unless otherwise required by mandatory applicable law, these Terms and any disputes arising from or relating to your use of the Services will be governed by the laws applicable to the TOPDON entity responsible for providing the relevant products or services to you.

The applicable governing law may depend on:

• your country or region;
• the TOPDON entity identified in your transaction documents;
• the products or services provided;
• applicable consumer protection laws; and
• mandatory legal requirements.

18.2 Regional Consumer Rights

Nothing in these Terms affects any mandatory rights or protections granted to consumers under applicable laws.

If you are a consumer, you may have rights under the laws of your country or region that cannot be excluded or limited by contract.

Such mandatory rights remain unaffected by these Terms.

18.3 Dispute Resolution

Before initiating formal legal proceedings, TOPDON encourages users to contact the applicable TOPDON customer support team to seek a resolution.

The parties will make reasonable efforts to resolve disputes through good-faith communication.

If a dispute cannot be resolved through communication, it may be handled through the courts, arbitration, or other dispute resolution mechanisms available under applicable law.

The appropriate dispute resolution forum may depend on:

• your location;
• the applicable TOPDON entity;
• the nature of the dispute;
• mandatory consumer protection laws; and
• applicable legal requirements.

18.4 International Users

TOPDON provides products and services to users worldwide through regional operating entities.

Users accessing TOPDON Services from jurisdictions outside the location of the applicable TOPDON entity are responsible for complying with local laws relating to:

• product use;
• import restrictions;
• regulatory requirements;
• taxation;
• consumer obligations; and
• online service usage.

TOPDON does not guarantee that all products, services, software features, or content available through TOPDON Services are available or appropriate in every jurisdiction.

19. Changes to These Terms

19.1 Updates to Terms

TOPDON may update or modify these Terms from time to time to reflect changes in:

• products and services;
• technology;
• business operations;
• legal and regulatory requirements;
• security practices; or
• user experience improvements.

When we update these Terms, we will revise the "Last Updated" date at the beginning of this document.

19.2 Material Changes

Where changes materially affect your rights or obligations, TOPDON may provide additional notice through reasonable methods, including:

• website notifications;
• account notifications;
• email communications;
• service announcements; or
• other appropriate methods.

The updated Terms will become effective on the date specified in the notice or, where no specific date is provided, upon publication.

19.3 Continued Use

Your continued access to or use of TOPDON Services after updated Terms become effective means that you accept the revised Terms.

If you do not agree with the updated Terms, you must stop using the applicable Services.

20. Contact Us

For operational, legal, and customer service purposes, TOPDON may designate different regional entities to provide specific products or services. The applicable entity will be identified through relevant transaction documents, service communications, or applicable regional websites.

If you have any questions, requests, complaints, or concerns regarding these Terms or TOPDON Services, you may contact the applicable TOPDON entity responsible for your region or service.

TOPDON TECHNOLOGY Co., Ltd.

Address:
20th and 25th Floors, Qianhai Shimao Tower, No. 3040, Xinghai Avenue, Nanshan Street, Qianhai Shenzhen-Hong Kong Cooperation Zone, Shenzhen, Guangdong, P.R. China

Email:
support@topdon.com

HK Topdon Technology Co., LIMITED

Address:
ROOM 2512, WELL FUNG INDUSTRIAL CENTER, NO.68 TA CHUEN PING STREET, KWAI CHUNG, NT, HONG KONG

Email:
support@topdon.com

TOPDON TECHNOLOGY USA INC.

Address:
114 Clinton Road, Fairfield, New Jersey 07004, United States

Email:
support@topdon.us

TOPDON EUROPE S.L.

Address:
Planta 2ª puerta 1ª de la Escalera B, C/ de Sant Elies, 29, 35, 08006 Barcelona, Spain

Email:
support.eu@topdon.com

TOPDON AUSTRALIA PTY LTD

Address:
198 Newnham Road, Mount Gravatt East, Queensland, 4122, Australia

Email:
support.au@topdon.com